Using empathy to build better community

Using empathy to build better community

As architects, our purpose is to shape the built world we live together within and to create a more equitable and just world through design. I believe a key component of designing for a community is to understand that community. You have to be of the community to connect with the community. You have to be open to sharing experiences, knowing that you don’t know every experience, that you can’t see every solution to every problem in a silo of your own experiences, and that you need community, partners, and other viewpoints to design holistic solutions. This requires work to connect with people in a place, hear their stories, understand their point of view, see what has shaped them, and better understand their experiences to expand your ability to design for them. 

There is a myth, sometimes widespread, that a person need only do inner work…that a [person] is entirely responsible for [their] own problems; and that to cure [themselves], [they] need only change [themselves]…. The fact is, a person is so formed by [their] surroundings, that [their] state of harmony depends entirely on [their] harmony with [their] surroundings. ~ Christopher Alexander

So why don’t we see empathy being used in design on a regular basis? The challenge to take on empathetic design is change. You have to open up and be vulnerable, hear others fully, and be willing to let go of what you thought was right solely based on your past experiences. I believe we are at a turning point in the world where disharmony sells and many are not focused on helping each other or building a better world. It is time for all of us to lead with empathy, to sell harmony in our communities, and to build a better future together. We need to step forward to make positive change. If we don’t do it, then who will?

What special design feature makes a dream home?

What special design feature makes a dream home?

If you could have one special thing in your new custom home, what would it be?

We have awesome opportunities to help people create their dream homes. The first meeting we have with custom home clients is an interview where we talk about everything that they want in a home to achieve the life they want to live in a particular place. This process is how we design dream homes. 

I have talked in the past about the difference between a new home and a custom home. Our custom home design process allows us to walk with our clients through their Wishlist to find the special strategies that make their home just right. It is a process where we get to know our clients and use empathy as a design tool. This emotional investment into each project takes energy, time, listening, and experience to get it just right. It is the why in why we do custom home design. 

Over the years we have had some really special, unique things in the dream homes we have designed, like the ones featured below – and more. Check out the special features below to inspire your own dream design features of your custom home.

What are your dream home amenities?

Indoor basketball court

indoor basketball court

Indoor Pool

Open kitchen

Open riser stair

Glass walls

living room couch. a wall of windows behind overlooking the mountains.

Interior brick walls

floating wooden staircase hill top house

Two story porch

Spa-like bathrooms

sitting area in the bathroom by the vanity

Wrap around decks

Exterior side.

Double islands

Car guy garages

garage, car shop

Sunrooms

living room with two chairs and a sofa looking out to the views through large windows on three sides.

At home gym

Golf simulator

Indoor Golf Simulator.

No step shower

bathtub and roll-in glass shower hill top house

Solar PV

Listen to Hear

Listen to Hear

One of the key characteristics of a good designer is someone who listens well. I was speaking with one of our teammates about how to articulate this skill to others, and I used the phrase “Listen to Hear”. This started a conversation about listening / hearing / comprehending.

 

Deborah and Asha looking at plans.

 

Listen to hear, not to respond.

This idea is one that I picked up from 7 Habits of Highly Effective Peoplewe have to listen to hear, not listen to respond. The natural tendency is to listen to respond, and when you do that, your agenda will impact what you are taking from your clients. At the same time, as a design professional with years of experience, I am being hired to use my knowledge to take the goals of a project and translate that into the dream. Even if the client doesn’t know the magic work triangle for a kitchen, we know it and automatically use it in our projects. Even if the client doesn’t know the magic ratio for a comfortable stair in their dream home, we know it and automatically use it in our projects. However, we cannot know the exact ways our clients want to live in their dream home on their dream property without listening without filtering that through our preconceived ideas.

 

modern home harrisonburg exterior

 

Some of the tips we use to listen better are:

1. Stop thinking about how you will respond to something said – slow down, process what is being said, write it down, and then ask more questions.

2. Listen intently and be interested in body language, words used, who is saying it, and how the others you are designing for are responding to the language being used.

3. Be a reporter – ask questions, and more questions, and more questions.

4. Watch their body language, let them stray in the conversation, go down a story trail, explain the why so that you understand the design goal and what is behind it. 

5. Avoid judgement. If you need to offer a best practice, explain why the request sparked that comment and let the dreamer tell you why they want what they want. It will almost always lead to something that works with best practices and fits their goals and dreams.

6. Process the ideas, goals, and dreams, from all parties involved in the new project, equally so that you can develop the best possible solution for that particular project.

 

While “listening to hear” is a bit of a confusing phrase, the reality is that you engage all of your senses and absorb the why in what is being said in order to design the best possible solution

Life as a small architectural firm

Life as a small architectural firm

As a small architectural firm, we have to stay flexible and have a wide understanding of building types. We work with lots of clients with the common characteristic between them is that everything we do is custom. How we approach the project, what we design, how we deliver information is all custom to what our client needs and wants. That has led to some wonderful opportunities in many places across our area. 

2023 Project Locations

We are so fortunate to have a wide range of locations for our projects and a wide range of project types. This past year we have worked in:

Davis, West Virginia

Shepherdstown, West Virginia

Albemarle County, Virginia

Bergton, Virginia

Charlottesville, Virginia

Chesterfield, Virginia

Christiansburg, Virginia

Earlysville, Virginia

Elkton, Virginia

Farmville, Virginia

Floyd, Virginia

Harrisonburg, Virginia

Hinton, Virginia

Howardsville, Virginia

Lake Anna, Virginia

Lake Monticello, Virginia

Linville, Virginia

Massanutten, Virginia

Maurertown, Virginia

McGaheysville, Virginia

Midlothian, Virginia

Mt. Crawford, Virginia

Nelson Country, Virginia

New Market, Virginia

Orange, Virginia

Orkney Springs, Virginia

Palmyra, Virginia

Penn Laird, Virginia

Quicksburg, Virginia

Rockingham County, Virginia

Scottsville, Virginia

Singers Glen, Virginia

Sperryville, Virginia

Timberville, Virginia

Verona, Virginia

Waynesboro, Virginia

Weyers Cave, Virginia

Winchester, Virginia

Wintergreen, Virginia

Our project types varied, spanning from apartments, custom homes, kitchen renovation, deck addition, Golf Center, Christian Church School, Lumber Company, Furniture Store, Therapist office space, Gymnastics Studio, Affordable housing, pavilion, corn crib, fraternity, historic porch renovation, law office, food bank, industrial office renovation, community center, dental office, warehouse, manufacturing space, home addition, medical office, historic farmhouse renovation, townhouses, bathroom renovation, Barndominium, pool house, and a basement renovation. As a (relatively) small architectural firm, we love the opportunities to meet each client where they’re at for each design dream they have.

Trauma-Informed Design

Trauma-Informed Design

*Content Forecast: This blog includes discussion about trauma. These discussions are located in the First, a quick explanation of trauma. section and are broad definitions of trauma, not specific stories.

bonus room with couch and chair. Light during golden hour streams through the window.

In recent years, the conversation around mental health has expanded to encompass various aspects of our lives, including the spaces we inhabit. Architecture, traditionally seen as a field focused on aesthetics and functionality, is now exploring a more empathetic approach known as trauma-informed design. This design philosophy prioritizes the well-being of individuals who have experienced trauma, recognizing the profound impact that the built environment can have on their healing journey. 

In May of 2023, I attended Trauma Informed Design: Breaking the Stigma, a Webinar by Lynsey Hankins and Sarah Gomez. As someone who has experienced trauma, the emerging field of trauma-informed design is of particular interest to me. It’s also relevant on a large scale to make spaces more comfortable and empowering. One example in the global context is the collective trauma experienced from the COVID-19 Pandemic, which still impacts many of us on different scales.

*First, a quick explanation of trauma.

Mind describes trauma: “Trauma is when we experience very stressful, frightening or distressing events that are difficult to cope with or out of our control. It could be one incident, or an ongoing event that happens over a long period of time.” They explain that “most of us will experience an event in our lives that could be considered traumatic” even though it will affect people in different ways. The effects can last long after the initial incident.

Trauma is sometimes split into three broad categories: acute, chronic, and complex. There are also many types including physical, emotional, collective, cultural, generational, natural disaster-related, and many more.

The Built Environment and Trauma

 

 

Our surroundings play a significant role in shaping our experiences and emotions. Trauma-informed architecture acknowledges that traditional design principles may inadvertently trigger or exacerbate trauma symptoms. For example, harsh lighting, loud noises, and confined spaces can be particularly distressing for individuals who have experienced trauma. Conversely, a well-designed and thoughtful space can create a sense of comfort and contribute positively to a person’s healing process.

As Lynsey and Sarah explained, “The goal of trauma-informed design is to use empathy to create environments that promote a sense of calm, safety, dignity, empowerment, and well-being for all occupants.” The lens of trauma-informed design is a broad and intersectional lens. “Design decisions should be filtered through the overlapping lenses of psychology, neuroscience, physiology, and cultural factors”.

Design Considerations

 

Soft blanket draped across a chair.

 

Trauma-Informed Design is frequently talked about in regards to public spaces such as hospitals and educational buildings, but it can be applied to any space that we inhabit. There are many many ways to apply this design, but here are just a few things to consider:

 

1. Safety and Security:

        • Prioritize creating spaces that feel safe and secure.
        • Clear wayfinding signs, well-lit areas, and open spaces to reduce feelings of confinement.

2. Sensory Considerations:

        • Incorporate natural light, soft textures, and calming colors.
        • Minimize loud noises and disruptive elements
        • Include natural elements to your design. There is wide-spread documentation that connection to nature provides physical and psychological health benefits.

3. Empowerment and Choice:

        • Allow individuals to have control over their surroundings when possible.
        • Provide flexible spaces that accommodate different needs and preferences.
        • People can use their own artwork in communal spaces. Including people in a space gives choice, control, and belonging.

4. Cultural Sensitivity:

        • Recognize and respect cultural backgrounds when designing spaces.
        • Reflect inclusivity and avoid triggering cultural trauma.

5. Community and Connection:

        • Foster a sense of community that encourages social interaction.
        • Incorporate communal areas and support networks to promote healing through connection.

The ways this theory can be applied will differ between buildings and inhabitants, but a few key things to consider are spatial layout, lighting, paint colors, noise reduction, biophilia, adding soothing art and visual interest, and designing with the 5 senses in mind.

 

Trauma Informed Architecture

Trauma-informed architecture represents a shift in a way we approach design, emphasizing empathy and understanding. As the architecture world continues to explore the intersection of mental health and the built environment, trauma-informed architecture illustrates the transformative power of thoughtful design in fostering healing and resilience. As Architects and Designers, we have the unique opportunity and responsibility to influence people’s lives through the built-environment, and trauma-informed design is an important lens for developing our designs.

Intersectionality: Designing Truly Inclusive Spaces

Intersectionality: Designing Truly Inclusive Spaces

By Aliyah D. White

 

Inclusivity and diversity are buzzwords that have continued to gain traction in the design world. However, issues such as race, gender, and ability are often distinctly separated, resulting in the unique problems of people who belong to more than one marginalized group being glossed over. Acknowledging the intersectionality of these issues can develop ways to better identify and intervene for the benefit of all people using a given space.

Intersectionality

The term intersectionality was created in 1989 by activist and legal scholar Kimberlé Crenshaw to illustrate the way an individual’s characteristics such as race, gender, class, and sexual orientation can overlap and influence their lived experiences. Merriam-Webster defines intersectionality as, “the complex, cumulative way in which the effects of multiple forms of discrimination (such as racism, sexism, and classism) combine, overlap, or intersect especially in the experiences of marginalized individuals or groups.”

Definition of Intersectionality.

As a theory, intersectionality is not as much about having control over identity and expression as it is about the negative effects systemic discrimination has on people who lay at the intersection of multiple groups. Addressing intersectionality in the design process provides the opportunity to consider all users, give great care for who is at an advantage or disadvantage in each space, and figure out how we can level the playing field.

 

Architecture through the lens of Intersectionality

As architects, it is critical that we acknowledge how limited our own perspectives can be when tackling these problems. It is important to lead with empathy and consult with people who have differing views from our own. No amount of research into an issue can amount to collaborating with people who have that lived experience and know exactly what insights and recommendations will be most helpful. This is the most important part of creating a more inclusive future.

When thinking about increasing the inclusivity of the spaces we design, The University of Buffalo’s Center for Inclusive Design and Environmental Access has created an intriguing methodology called their “8 Goals of Universal Design”. They are as follows:

  1.     Body Fit – accommodating a wide range of body sizes and abilities.
  2.     Comfort – keeping demands within desirable limits of body function and perception.
  3.     Awareness – ensuring that critical information for use is easily perceived.
  4.     Understanding – making methods of operation and use intuitive, clear, and unambiguous.
  5.     Wellness – contributing to health promotion, avoidance of disease, and protection from hazards.
  6.     Social Integration – treating all groups with dignity and respect.
  7.     Personalization – incorporating opportunities for choice and the expression of individual preferences.
  8.     Cultural Appropriateness – respecting and reinforcing cultural values, and the social and environmental contexts of any design project.
List of the 8 Goals of Universal Design.

Consideration

At the heart of inclusive design is consideration. Often, we find that one simple change to make a space more accessible to one group will benefit other groups as well. Within our own firm, we have designers who come from various backgrounds and lived experiences. Designing spaces that we can all enjoy is a top priority for us and implementing practices such as sustainability and accessibility is just the tip of the iceberg of what we can do for our communities to create environments that all kinds of people can comfortably inhabit.